Intergiro business terms and conditions
Current version: 3.0
Effective date: 1 March 2021 - for new customers signing up for an account on 1 March 2021 or later, and 8 March 2021 for existing customers signing up prior to 1 March 2021, or if an existing customer is making use of any service introduced by this amended version of the terms and conditions (such as FX transactions), on the date when first using such service.
This document (we will refer to it as the “terms and conditions”) sets out the terms and conditions for your Intergiro business account (we will refer to it as the “account”). Your account consists of:
- • one or more payment accounts which hold your e-money (we will refer to them as “wallets”), to and from which you can make payment transactions, hold different currencies and make foreign exchange transactions in accordance with the account package you have chosen; and
- • one or more Intergiro business cards issued to your employees (if you have chosen to have cards) (we will refer to them as “cards”).
- • you, a legal person incorporated within the European Economic Area or the United Kingdom; and
- • us, Intergiro.
We are Intergiro, a Swedish fintech company licensed and registered as an electronic money institution with the Swedish Financial Supervisory Authority (Sw. Finansinspektionen) with the authority to issue electronic money and to provide payment services. Our full company name is Intergiro Intl AB (publ) and our registered address is Box 3093, 10361 Stockholm, Sweden. Our company registration number is 556965-3537, our VAT number is SE556965353701 and our registered institution number with the Swedish Financial Supervisory Authority is 48003.
The agreement is effective upon you signing it and completing the onboarding, as described in section 2c (How to open an account) below. The agreement regulates how you and your authorised users (as defined below) may use the account. You acknowledge that you have full responsibility for the acts and omissions of your authorised users managing the account. The agreement is for an indefinite term, meaning that it will continue in force until you or we terminate it, in accordance with the provisions of these terms and conditions.
You can return to this document at any time if you have any questions regarding your account. These terms and conditions, the Pricing Page and other information forming part of the agreement are available at any time on our website www.intergiro.com. We also set out a lot of information which you may find helpful in our FAQs. The FAQs are for information purposes only and do not form part of our agreement with you. If you cannot find the answer to your question in these terms and conditions or the FAQs, please contact us. You are always welcome to contact our Customer Support team via the online messaging system in the customer portal if you have any questions or require assistance.
The language of the agreement is English and all communications and notices will be in English.
2. Your account
By default, your account will include a euro wallet and you may, depending on the selected account package, add additional wallets holding other currencies, such as USD and GBP. Please see our Pricing Page for more information about the available currencies. You may also order one or several cards for your employees.
Once you have funds in your account, depending on the selected account package, you will be able to:
- • make payment transactions to other Intergiro accounts and to accounts outside Intergiro (we will refer to outgoing payment transactions as “payouts”)
- • receive money into your account (we will refer to incoming payment transactions as “collections”)
- • make foreign exchange transactions in available currencies
- • purchase goods and services with your cards
- • withdraw cash with your cards
- • manage the account and view balances and other information
2a) How to access the account
You access and operate the account via Intergiro’s customer portal on portal.intergiro.com or via the Intergiro mobile application (we will refer to it as the “customer portal”).
To access the customer portal you need an internet connection (we recommend it to be a secure network) and a computer, a smartphone or a tablet with a web browser (we recommend it to be secure and up-to-date). To use the mobile app, you need to download and install it on your smartphone or tablet and accept the app user agreement. You can find information regarding available operating systems and versions of web browsers etc in our FAQs.
2b) Who can have an account
All companies incorporated within the European Economic Area or the United Kingdom may open an account, provided that the below conditions are met:
- • you, the company, must be represented by a person who is at least eighteen (18) years of age; and
- • your operations must comply with our operational requirements set out below.
We further reserve the right to refuse to open or maintain your account if we are not comfortable with the type of activities that you engage in or if your risk profile is or becomes outside of our risk appetite.
In addition to the below requirements and restrictions, certain services may include additional restrictions, e.g. due to restrictions imposed by our partners.
Your business must engage in legal activities only. For the avoidance of doubt, the following activities are illegal in Sweden:
- • All drugs (including marijuana and products derived from marijuana)
- • Unlicensed pharmaceuticals;
- • Prostitution
- • Child pornography
- • Trafficking
- • Sale of organs
- • Counterfeiting
- • Pyramid schemes/Ponzi
- • Trade related to protected animals
You must be incorporated within the European Economic Area or the United Kingdom. Your business and operations cannot be located in or in any way pertain to any of the countries set out below. You cannot be listed on any sanctions list, such as the sanctions lists of the EU, the UN or OFAC.
- • Crimea/Sevastopol (Oblast in the Russian Federation)
- • Iran
- • North Korea
- • South Sudan
- • Sudan
- • Syria
Your business and operations cannot be involved in any of the following industries:
- sexual services of any kind (including escort activity and adult entertainment), including promotion of the same;
- defence and military, weapons and ammunition;
- bank guarantees, debt securities, pass letters, medium-term credit notes (MTN), binary options trading, payday lenders;
- use of deceptive marketing practices or unclear sales contractual terms (such as offering a gift or goods at a cheap price to bind customers to a long-term subscription because of unclear terms and conditions);
- any business, operations or sales relating to in any way a country listed on the Prohibited Countries List;
- unlicensed betting/games/casinos;
- unregistered charities; or
- unlicensed crypto.
2c) How to open an account
Application, onboarding and KYC
To open an account you need to apply for an account on our website www.intergiro.com, sign the agreement and complete the account onboarding process (we will call this process “onboarding”). During the onboarding, you will be able to select the account package of your choice - we offer four packages: Starter, Growth, Professional and Enterprise. Starter is for free and may be a good place to start for a newly established business. As you grow your business, you can easily change the account package for Growth or Professional, which will give you higher limits and the possibility to make foreign exchange transactions. For larger or complex businesses, we recommend that you choose the account package Enterprise which we will tailor to your specific business needs. Please refer to our Prices Page for a full overview of the different account packages and pricing.
When applying for the account, you warrant to and promise us that:
- • the person who represents you is acting in its capacity of a signatory with authorisation to bind you, and that such person has the required authorisation and legal capacity to individually enter into this agreement on your behalf;
- • any information and documentation provided to us are authentic, up-to-date, true and correct and that you have the necessary permissions to disclose it to us;
- • you will comply with the obligations of the agreement; and
- • you will respect Intergiro’s and any third parties’ intellectual property rights relating to the products and services offered under the agreement.
During the onboarding we will ask you to provide information regarding the company, your representatives and authorised users, including:
- your corporate status and company structure;
- the identity of your representative and evidence of such representative’s right to represent and bind you to the agreement;
- your directors, signatories, ultimate beneficial owners (UBOs) and authorised users; and
- your purpose for using the account.
We are required to perform checks of the information you supplied to us during the onboarding (we will refer to this as “KYC information”). In addition, we verify the identity of your representatives and authorised users and assess the risk profile of your business activities. Your choice of account package is conditional upon the risk assessment we conduct and this means that we reserve the right to change the account package to Enterprise if we deem your business to be complex, such as because of the business structure or industry. Please also note that for some businesses, we are unable to provide the full set of services, due to restrictions applied by the partners we work with to deliver the account to you. We will let you know during the onboarding or when you request to change the account package if parts of the services are unavailable to you.
You authorise us to perform any required background investigations on you, the business and the owners in order for us to assess your account application. If for any reason we decide, in our sole discretion, that we are unable to complete the onboarding with you, we may refuse to open the account for you. If and when we communicate such a decision to you, the agreement is deemed terminated with immediate effect.
When providing KYC information, you promise and warrant to us that all such documents and information are authentic, up-to-date, true and correct and that you have the necessary permissions to disclose it to us. Please provide the KYC information as quickly as possible to avoid disruptions to your use of the account. You acknowledge that we may at any time request further KYC information to ensure continued compliance with applicable legislation. Your continuing use of the account and the access to the account by any of your authorised users are strictly dependent upon your provision and our verification of any KYC information requested. We reserve the right to suspend the services, including access to the account or freeze any funds, or to terminate the agreement and close your account at any time if you do not provide us with satisfactory KYC information upon request.
Please note that you will need to inform us without undue delay of any changes to your operations, including but not limited to business activities, change of address, directors, signatories, ultimate beneficial owners or authorised users, or any other information relevant to your use of the account.
Account users and delegation of user rights
The representative that completes the onboarding application and signs the agreement on your behalf during onboarding will have the initial administrator rights over the account (we will refer to this as the “initial administrator”). The initial administrator has the permission to add employees or other affiliated persons as account users with custom levels of permission (we will refer to the initial administrator and all account users, irrespective of level of permission, jointly as “authorised users” as applicable), subject to our receipt and approval of KYC information for each authorised user. We may, in our sole discretion i) refuse to accept a new authorised user, ii) remove an existing authorised user, iii) refuse to issue a card to an authorised user, or (iv) remove an issued card from an authorised user.
You may also remove an authorised user, or cancel a card issued to an authorised user, via the customer portal. You are responsible for removing an authorised user or imposing limits on an authorised user, if and when required, for example if that person is no longer employed by you.
You, represented by the initial administrator, acknowledge that all actions, acts and omissions undertaken by the authorised users originate from your decision to authorise such a person as an authorised user and you are liable for each and every such action, act and omission.
2d) How to contact Intergiro
You are welcome to contact our Customer Support team via the online messaging system in the customer portal if you have any questions or issues with your account. Our Customer Support service is generally available between 9.00 am and 5.00 pm CET on weekdays.
We strive to provide the best possible service to you and our Customer Support team is ready to assist you with any questions or issues you may have with the account or our services. If you are nonetheless not satisfied with our efforts, you can make a formal complaint by contacting our complaints team at firstname.lastname@example.org. We will do our best to resolve your complaint as soon as possible and, in any event, respond to your complaint no later than fifteen (15) Swedish banking days from receipt of your complaint. In exceptional circumstances where we require more time to respond, we will contact you to let you know, and in any case we will respond to your complaint within thirty five (35) Swedish banking days.
For any complaints or claims you may have regarding any faults or deficiencies in products or services that you have purchased with your card, please contact the seller of the product or the service provider (i.e. the point of sales) directly. The seller or service provider is liable for such faults or deficiencies in accordance with the laws applicable to the purchase, and we assume no liability regarding such faults or deficiencies.
3. Your personal data
As a regulated e-money institution, it is our duty to protect and keep your account information secure. We will not disclose information relating to your account to third parties outside the circle of our trusted suppliers and partners who we work with to provide your account. As an exception, we may disclose account information to a third-party service provider upon your request, or otherwise only as required by the laws of Sweden or applicable EU legislation.
4. How to use the account
Each authorised user may, subject to the assigned level of access, operate your account in the customer portal, including (depending on the selected account package):
- • view balances and historic transactions (we will refer to this as “account information”);
- • create payment orders for the execution by us of payment transactions;
- • order cards; and
- • make currency conversions.
We do not automatically issue digital or paper transaction statements, however account statements can at all times be downloaded in the customer portal.
4a) Your wallets
You can collect funds into your wallets by way of euro payment transactions made from accounts held by yourself or third parties outside Intergiro, or by moving funds between your own wallets. Depending on the selected account package, you may also collect funds in other currencies than euro, please see available currencies on our Prices Page.
Generally, funds moved between your wallets are credited to the relevant wallet immediately. Collections from accounts outside Intergiro are generally credited immediately as well, however subject to any required scans or checks we are obliged to perform, e.g. due to the anti-money laundering legislation or for the prevention of fraud, which may take some time.
Sometimes we receive recall requests from e.g. the payer’s bank in respect of a payment transaction intended for your account. You hereby explicitly grant us the authorisation to return such funds according to the recall request when such funds have not yet been credited to your account.
Whilst we aim to process your collections as fast as possible, in some circumstances your funds may be held up by third-party banks, in which case we regrettably are unable to influence the speed of the transaction. Please also note that the sender of the funds must have provided the correct payment details to your account for us to be able to credit your account.
By default, you can create payment orders in the customer portal to make euro payouts between your wallets or to accounts outside Intergiro using the SEPA network. Depending on the selected account package, you may also create payment orders for payouts in euro or other available currencies using international or local payment networks, please see further details on our Prices Page.
To create a payment order for a payout you need to provide the following information (payouts using international or local payment networks may require additional information):
- • full name of the recipient;
- • recipient's account details:
- • amount;
- • currency; and
- • payment purpose.
When you have created a payment order and included all required information you need to submit the payment order in the customer portal. We will consider that you, by submitting the payment order in the customer portal, gave us your consent and authorised us to execute the payout in accordance with the payment order you have created.
You are aware of and accept that neither a payment order nor a payout can be cancelled or reversed once we have received the payment order. In respect of a payout between your wallets, we receive the payment order immediately upon your submission of the payment order. For a payout in euro using the SEPA network, we receive your payment order immediately upon your submission of the payment order if you submitted it at the latest 14.30 CET on a banking day, and if you submitted it after 14.30 CET, we receive the payment order the next banking day. For a payout in euro or any other available currency using international or local payment networks, please refer to our Payment and FX Timeline Page (set out in Appendix 1) for information on when the payment order is received.
A payout intended for a third party may be delayed if the payment order has to be assessed by Intergiro due to legal compliance reasons, such as transaction monitoring requirements. We may, in our sole discretion, reject a payment order if it would be in breach of the agreement or any applicable legislation, or if we suspect that the execution of the payment transaction would be prohibited, for example in breach of international sanctions.
Depending on the currency, public holidays may delay the execution of the payout by one working day.
The above is also applicable if you create a payment order via a third-party payment initiation service provider.
It is your responsibility to ensure the authorised user creating the payment order provides the correct recipient account details. This is important as neither payment orders nor payouts can be cancelled or reversed. Whilst we will try our best to help you recover your funds in circumstances where incorrect recipient account details have been provided, there is a risk that you may lose any funds sent to the wrong account.
How long does it take to make a payout?
A payment order for a payout in euro using the SEPA network needs to be created and submitted at the latest 14.30 CET for Intergiro to execute the payout on the same banking day. For a payment order created after 14.30 CET, Intergiro will execute the payout on the following banking day. The recipient will generally receive the payout the next banking day, however it may take longer depending on the recipient’s bank.
A payment order for a payout in euro between your own wallets is generally executed and credited to the chosen wallet immediately.
The times when you need to have created the payment order for the execution of a payout in euro or any other available currency using an international payment network (such as SWIFT) or any local payment networks are set out on our Payment and FX Timeline Page (set out in Appendix 1).
Depending on the currency, public holidays may delay the execution of the payout by one working day.
4b) Your cards
Card security - safety first!
Please ensure that any authorised user to whom a card has been issued, reads the below information regarding card safety.
You must immediately contact us using the customer portal if your card is lost, stolen or is otherwise out of your possession or control, and block your card by using the customer portal (if possible). You must also contact us immediately if you suspect or learn that your card is being accessed or used by an unauthorised third party or if the details of your card (such as card number, expiration date, and/or the 3-digit security code) may have been used without your permission.
Order and activate cards
You can order physical or virtual Mastercard prepaid cards for any authorised user, issued by us, by using the customer portal. We will send any physical card to the delivery address confirmed by you. Please note that you will be responsible for providing the correct address for the card delivery. We will add any virtual card to the relevant wallet, which you can access via the customer portal.
Upon receipt of the physical card, the authorised user to whom the card has been issued needs to activate the card in the customer portal and choose the PIN code. Virtual cards are active already upon issuance and do not have a PIN code.
Blocking a card
An authorised user to whom a card has been issued can block and unblock the card by using the customer portal. If you for any reason lose your card please block the card as soon as possible by using the customer portal and inform our Customer Support team immediately.
We may block any card if there is a risk of non-secure use of the card or if we suspect that there has been an unauthorised use of the card. We will always notify you in such circumstances and subsequently decide (in our sole discretion) whether to reactivate your existing card or replace it with a new card.
Using your card
An authorised user to whom a physical or virtual card has been issued may use the card to pay for goods and services or, in case of a physical card, to withdraw cash (additional fees apply for cash withdrawals, please see our Prices Page).
To make payments, an authorised user may, in case of a physical card, use chip and PIN code or by touching the card at the payment terminal (contactless), or in case of a physical or virtual card, enter the details of the card (the card number, expiry date and CVC number) online where Mastercard is accepted or by way of telephone order (MOTO) payments. An authorised user holding a virtual card can view the virtual card details in the customer portal.
We will consider the following actions as you giving your consent to make payments or withdrawing cash from your account:
- • using chip and the PIN code
- • touching or inserting the card at a payment terminal, electronic card reader or ATM machine and using the PIN code or taking other actions as instructed by the terminal/machine (such as pressing a button)
- • entering card details (card number, expiry date and CVC code)
- • entering into an agreement and providing card details for the payment of recurring services, such as subscribing for online services which are debited regularly
- • any similar actions as the ones stated above
When making card transactions, you will need to follow the security requirements, however please only use merchants you trust. You are aware of and accept that a payment order initiated by a card cannot be cancelled or reversed when we have received the payment order. We receive the payment order initiated by the use of the card when the acquirer of the merchant transfers the payment order to us (which generally takes place at the time you purchase the goods or services from the merchant).
Card transactions in other currencies than euro
Currently all cards are attached to one of your euro wallets and each purchase with the card is settled in euro. This means that if you make a purchase in another currency than euro, a currency conversion is required (and will take place automatically). Such currency conversion is executed by Mastercard or another third party and we cannot influence the rate of such currency conversion. Consequently, we do not assume any liability for any loss you may incur due to the currency conversion. We advise you against authorising any card transactions without an exact amount, because we will not refund such transactions.
Intergiro will add the possibility of having multi-currency cards in the future which will enable you to spend directly in the currencies you are holding. We will let you know once this feature is launched.
Expiry of a card
On the card you will see the expiry date. Before such an expiry date, you will need to order a new card by using the customer portal to ensure that there won’t be a period where you cannot use a card.
4c) Currency conversion
Depending on the selected account package, you will be able to make currency conversions on your account making it possible to change an amount in one currency to another currency, e.g. euro to sterling pounds (we will refer to these transactions as “FX transactions”).
In order to create the payment order for the execution of an FX transaction, you need to provide the below information:
- • amount; and
- • original currency to which currency.
If you also want to make a payout of the exchanged funds to a recipient, you need to provide the following additional information (payouts using international payment networks may require additional information):
- • full name of the recipient;
- • recipient's account details; and
- • payment purpose.
When you have created a payment order and included all required information you will be presented with a live rate for the FX transaction. If you wish to accept such a live rate, you need to submit the payment order in the customer portal. We will consider that you, by submitting the payment order in the customer portal, gave us your consent and authorised us to execute the FX transaction (including the application of the displayed live rate), and if applicable, the payout following the FX transaction in accordance with the payment order you have created. You are aware of and accept that neither a payment order, an FX transaction nor a payout can be cancelled or reversed, and it is your responsibility to ensure that the authorised user creating the payment order provides the correct details relating to the FX transaction and the payout (if applicable). We further reserve the right not to execute the FX transaction due to market disruptions, unforeseen events which may render the foreign exchange services unavailable or technical errors.
Please see our Prices Page for further information on the applicable FX transaction fees and the calculation of the live rate.
The times when you need to have created the payment order for the execution of an FX transaction depend on the currencies involved in the FX transaction, please see our FX Timelines Page. A payout to a third party involving an FX transaction may, depending on the payment type, take up to a maximum of two (2) banking days following the banking day on which we received your payment order. Depending on the currency, public holidays may delay the execution of the FX transaction and the following payout by one working day.
If an FX transaction cannot be executed for any reason, it will be returned to your wallet, applying the exchange rate at the time of executing the return. Such return depending on the circumstances may also entail third-party fees at your cost. This may mean that the returned transaction amounts are lower or higher than the original transaction.
4d) Rejected transactions, refunds and unauthorised use
Intergiro may reject any transaction, such as a card payment, a payout, a collection or an FX transaction, made to or from your account, if we believe that it is in breach of the agreement or of any applicable legislation, rules or regulation.
If you experience an error with any transaction, such as a card payment, a payout, a collection or an FX transaction, made to or from your account, please contact us as soon as possible and no later than ten (10) banking days after the transaction was made. We will do our best to help you resolve any issues, however please note that we cannot guarantee the success of such measures as the error may have been caused by a third party outside of our control. Where we do have control, we may reverse an erroneous transaction or refund any overpayments if we consider it appropriate. A return, depending on the circumstances, may entail third-party fees at your cost, meaning that the returned transaction amounts may be lower than the original transaction. Please note that if you contact us later than ten (10) banking days after you made or received an erroneous transaction, it is unlikely that we will be able to help resolve the matter. We aim to refund or reverse the transaction or to let you know that we cannot refund or reverse the transaction, as applicable, within thirty (30) days of receiving your request. Please note that we may extend this timeframe as necessary due to the complexity of a request.
If it comes to our attention that a deposit has been incorrectly attributed to your account, we will contact you as soon as possible and will take steps to help the sender to recover such funds. This may involve reversing the incorrect transaction or refunding any overpayments on your account with your consent. If you notice any incorrect deposits on the account, please contact our Customer Support immediately.
You must contact us as soon as you become aware or suspect that someone has unauthorisedly used or stolen from the account, and in no event later than three (3) months following the unauthorised transaction. Upon your notification we will investigate flagged unauthorised transactions. We will refund the funds to your account, unless the unauthorised transaction could take place due to your or an authorised user’s:
- • failure to protect personalised security credentials (including without limitation ordinary or one-time passwords, account credentials, card security details, means of communication used with Intergiro for authentication purposes); or
- • breach of the agreement intentionally or with gross negligence.
It is very important that you or an authorised user immediately notify us if a card is lost, stolen or is otherwise out of that person’s possession or control, and that the person if possible blocks the card immediately by using the customer portal . We will refund the funds charged from your account by way of card transactions only after you have notified us that a card is stolen, lost or otherwise out of possession or control, unless the person acting fraudulently has caused or contributed to the unauthorised transaction.
We reserve the right, without assuming any liability thereof, to debit the account with the refunded amount should we believe that the refund was requested regarding an authorised transaction.
Rejected transactions by the beneficiary’s bank
If an executed payout is rejected by the beneficiary’s bank and transferred back to us (for instance beneficiary’s account being blocked by its bank due to unpaid costs), we will create a collection into your account. If we find everything in order we will credit the funds to your wallet. Such a return, depending on the circumstances, may entail third-party fees at your cost, meaning that the returned transaction amounts may be lower than the original transaction.
Intergiro offers four different account packages, depending on the size and needs of your business: Starter, Growth, Professional and Enterprise. During the onboarding you will be able to select the account package of your choice. Such selection is however conditional upon the risk assessment we conduct regarding your business during the onboarding and our risk appetite. This means that we reserve the right to change the account package to Enterprise if we deem your business to be complex, such as because of the business structure or industry. Please refer to our Prices Page to have a full overview of the different account packages and pricing.
You can change the account package between Starter, Growth and Professional as your business develops or if you would like to expand the services used, such as FX transactions. Please contact our Customer Support to change the account package. You can read more about our account packages on our Prices Page.
Your monthly fee for the selected account package is calculated on a ‘fair-use’ basis, in line with the actual use of the account. This approach applies to any changes to your account package (whether ‘upgrades’ or ‘downgrades’).
Example: You use our account package Starter for 16 days in a month, before upgrading to our package Growth for the remaining 15 days in the month, your monthly fee will for the month in question is calculated as follows:
Monthly fee = (16 x (Starter monthly cost / days in month)) + (15x (Growth monthly cost /days in the month))
Fees and charges
The fees and charges (including transaction fees, foreign exchange fees and monthly account fees) applicable to your account are as set out in our Prices Page or, in respect of 'Enterprise' customers, as communicated during the onboarding (we refer to the fees and charges at all times applicable to you as “fees” and/or “fees and charges” throughout these terms and conditions). We will deduct the fees and charges from your account. Monthly fees are charged in arrears, on the first day of every month. Any other fees are charged in the moment, such as when making a transaction subject to fees. You can keep track of such deductions on the customer portal.
If there are insufficient funds on one of your wallets to cover fees or charges, we may deduct such fees and charges from any of your other wallets (this is our set-off right), in any available currency. In these circumstances, a currency conversion will be required at your cost. We may also block payouts from your account or close your account if there are no funds to cover fees and charges and you do not add sufficient funds to your account upon request. If we are not able to set-off the money you owe us, we can take legal steps to recover any such sums. If we incur any costs taking any of these measures we may charge you our reasonable costs.
You have no set-off right under the agreement.
Charges for excessive transactions
As set out in our Prices Page, if you exceed any of the thresholds applicable to the account package you have selected, additional fees will apply. If any single transaction exceeds the volume threshold applicable to the account package you have selected, such additional transaction fees will be proportionately applied to the transaction in excess of the relevant threshold.
Third-party fees and charges
Please note that we will pass on to you any third-party fees and charges incurred by us as a result of your use of the account, such as any SWIFT fees applicable to collections into your account. Please see our Pricing Page for further information on third-party fees and charges. You can also find more information on SWIFT inbound charges in our FAQs.
Changes to the fees and charges
Intergiro may change the fees and charges set out in our Prices Page. We will notify you in advance of any change, providing you the option to close your account prior to the new fees becoming applicable if you do not accept the updated fees and charges.
Negative balance on the account
It is generally not possible to overdraw the account. It is your responsibility to ensure that there is always sufficient balance (including any fees and charges) in the account before you create a payment order or make a purchase with a card. In rare circumstances, the account may have a negative balance due to a reversed transaction, due to the fees and charges to be deducted or due to an offline card transaction. In such a case, you will need to transfer funds to your account to cover the overdrawn amount. If you do not cover any overdrawn amounts on your account within five (5) banking days, we have the right to terminate this agreement with immediate effect and close your account in accordance with these terms and conditions.
VAT and taxes
The account services we provide to you are under Swedish tax law not subject to value added tax (VAT) or similar taxes and therefore we do not account for any VAT or similar taxes. You agree however that any tax obligations, including the reporting and payment of any applicable taxes in your country of incorporation or in any other applicable country, is your responsibility in relation to your use of the account. We are not responsible or liable for any tax matters applicable to you in any of the countries in which you operate.
6a) Your funds are safe with us
E-money is a type of electronic cash which we as a regulated e-money institution is authorised to issue in exchange for receipt of money. Your account is an e-money account which holds your e-money. Upon the receipt of collections intended for your account, we deposit such money into a bank account with our partner bank and we issue the corresponding amount of e-money to your account. We are required to do so under mandatory law in order to keep your money segregated from our own funds and we are not, unlike a bank, allowed to lend your money to anyone. This means that your money is secure and at all times deposited in ring-fenced accounts we hold with our partner banks. These safeguarding practices are designed to protect your money. In the unlikely event of our insolvency, after administrator or liquidator costs have been paid, our customers will rank first in any claim on funds held in the ring-fenced accounts. This means that only after customers’ funds have been returned to our customers, that our own debts owed to third parties will be paid from our accounts.
Under the terms of our e-money licence we are not permitted to pay interest to you and the money in your account is not covered by deposit guarantee schemes.
6b) Intergiro’s responsibility to protect the account
We use fraud detection technologies, data encryption and strong customer authentication solutions in our efforts to do all we reasonably can to prevent unauthorised or fraudulent use of your account.
We may restrict certain merchants you can make payments with if we consider this necessary to protect our customers’ accounts.
6c) Your responsibility to keep the account safe
Whilst we take measures to protect your account please note that you and each authorised user are responsible for ensuring that:
- your account and its credentials, your cards, all details of your card(s) (such as card number, expiration date and 3-digit security code), ordinary and one-time passwords, means of communication used with Intergiro for authentication purposes (we will refer to these as “account credentials”) are kept safe and secure and that your authorised users do not keep credentials or security details together with a card or device used to access the customer portal;
- you use a strong password, which you do not use for any other account or similar, which you update from time-to-time;
- you do not let any third party access or use the account (except with your consent when using a TPP (as defined in section 7 below);
- you immediately contact us if you suspect or experience that your account (or any information thereof) is accessed or otherwise used by an unauthorised third party or if you suspect that any account credentials are at a risk of or are being used or otherwise possessed by an unauthorised third party;
- you immediately contact us if a card is lost, stolen or gets otherwise out of your possession or control or if the security details of your card might have been used without authorisation;
- you ensure that all information (including but not limited to contact details and information concerning your authorised users) relating to the account is up-to-date and that you inform us without undue delay of any change; and
- you always follow our rules and recommendations on our website regarding security of the account.
7. Open banking
Open banking allows you to, with your consent, initiate payments via third party payment initiation service providers or to allow third party account information service providers to access your banking information (we refer to these third parties as TPPs). These terms and conditions apply to such transactions and information requests. We may block the access of TPPs to the account if we have good reasons to believe that such TPP has received unauthorised access to the account, until the circumstances are clarified. You can find more information on open banking APIs in our FAQ.
8. Changes to the agreement and closing of the account
Closing the account
You can terminate the agreement and close the account at any time, subject to if there is an ongoing investigation concerning the account and if we consider that termination may obstruct the investigation. In such cases, we may freeze the account and your funds for the time necessary to complete the investigation.
Intergiro can terminate the agreement with you and close the account (or any part thereof) with thirty (30) days’ prior notice. In addition, we may (i) suspend the account (or any part thereof), or (ii) terminate the agreement and the account (or any part thereof) with immediate effect, which we, in our sole discretion, may extend to thirty (30) days’ notice period if:
- you do not comply with, or we have reasons to believe that your business does not comply with, our operational requirements or we are otherwise uncomfortable with your business;
- we have a good reason to suspect that you or any authorised user is acting fraudulently when using the account;
- you have not provided us with satisfactory KYC information upon request or we have reasonable suspicion that any provided information is forged, incorrect or not up-to-date;
- you are declared bankrupt or insolvent, are being wound up, or a similar event is taking place;
- we consider that you have materially breached the agreement;
- you do not cover any overdrawn amounts on your account within five (5) banking days;
- we have good reason to believe that your use of the account could damage our reputation or goodwill or is harmful to us or our software, system or hardware;
- we are required to do so under any law, regulation, court order or request of an authority;
- we no longer can provide the account or the services to you due to the actions of third parties; or
- your account has been inactive, meaning that no payment order or card payment has been created or made, for a period longer than six (6) months.
In certain circumstances, Intergiro is prevented from closing the account due to ongoing investigations concerning the account. In such cases, we may freeze the account and your funds for the time necessary to complete the investigation.
Procedure for closure of the account
We will notify you prior to closing your account (or any part thereof). In these circumstances we may cancel any pending payment order or payment transaction, restricting the inflow of funds to the account or block any cards.
Unless you instruct us otherwise prior to the closure of the account, we will move any unclaimed funds from the account to a separate account and keep such funds for at least one (1) calendar year (subject to associated fees being deducted as applicable). This transfer of funds may require currency conversion (we will only hold such funds in euros) and related fees will be deducted from the balance of the unclaimed funds. You may contact us within one (1) calendar year from the closure of your account, and request that we transfer the unclaimed funds to you (subject to associated transaction fees being deducted as applicable). If you do not claim such funds within one (1) calendar year of closure, we may deposit such funds (subject to associated transaction fees being deducted as applicable) on your behalf and at your cost with the County Administrative Board of Stockholm, Sweden (Länsstyrelsen i Stockholm) postadress: Box 22067, SE-104 22 Stockholm, Sweden. Visiting address: Regeringsgatan 66, telephone: +46 10 223 10 00. Once any unclaimed funds are deposited at the County Administrative Board of Stockholm the responsibility of Intergiro in respect of such funds shall cease and fees and taxes will apply according to the rules of the County Administrative Board.
9. Additional legal terms
Changes to account details
In rare circumstances we may, due to operational reasons, need to make changes to account details (such as account numbers). We will notify you in advance, to allow you to notify your suppliers or customers of such change. Following such a change, you need to refrain from using the old account details, as transactions may not reach the account otherwise. Unfortunately we cannot accept responsibility for any losses incurred as a result of using the old account details.
Our intellectual property rights
Upon entering into the agreement, we grant you a limited, non-exclusive, non-sublicensable, non-transferable, revocable right to use our products and services. All the intellectual property in our products and services are owned by us or our licensors (such as our logo and designs, the content on our website, all software and source code, the customer portal and our app, trademarks, know-how and data related to our products and services). You do not have any right to use Intergiro’s or our licensor’s name, trademarks, logos or other intellectual property.
You must not copy, reproduce, modify, reverse engineer or disassemble any of our products, services or any intellectual property rights.
Some of the software included in the related services may be offered under an open source license with different terms. Please see this list for open source software licences applicable from time to time.
We will do our best to ensure that the account works smoothly, but the account and all services are provided “as is” and we cannot guarantee that they will be free from faults or interruptions. This is partly due to the fact that we rely on some third parties to provide services to you. If your card is not functioning correctly, our only responsibility will be to replace that card.
We will be responsible for damages and losses not excluded under these terms and conditions that do not exceed the total sum of fees payable by you to us in the calendar year in which the event giving rise to our liability has taken place, to the extent such limitation of liability is permitted by law.
We apply the so-called corporate opt-outs set out in (i) chapter 5, paragraph 47, (ii) chapter 5, paragraph 48 (sections 1-3), (iii) chapter 5, paragraphs 49-53, and (iv) chapter 5, paragraph 54 (section 1) of the Swedish Act on Payment Services (Sw. lag (2010:751) om betaltjänster). This means that even though we will do our best to help you with erroneous transactions, regardless of what is set out in these terms and conditions we have no responsibility:
- for any incorrectly executed collections or payouts;
- to refund to your account in respect of any incorrectly executed collections or payouts or in respect of any transactions not executed at all;
- for tracking collections or payouts that are executed incorrectly or not executed at all; and
- for fees or costs (including interest) occurring due to any collections or payouts being executed incorrectly or not being executed at all.
Exclusions of liability
In addition to the above and to the extent such limitation is permitted by law, we will not be responsible:
- for any indirect, punitive or consequential damages or losses including but not limited to loss of profit, loss of data, loss of business, loss of goodwill and loss of reputation;
- for any damages, losses or costs in connection with or due to our compliance with applicable laws, regulations, orders and decisions of courts or authorities or other regulatory requirements of payment systems, card payment systems or any other payment, clearing or settlement system;
- for any damages, losses or costs in connection with or due to any delays, interruptions, faults or inaccuracies relating to the account;
- for any damages, losses or costs caused by a virus, malware, phishing or other technological attacks or harmful material that may infect your IT equipment and infrastructure being used for the account;
- for any damages, losses or costs that arise in connection with or due to unauthorised transactions due to your failure to keep the account safe in accordance with the agreement;
- for any damages, losses or costs arising in connection with or due to our decision (i) not to onboard you and open an account for you), (ii) close your account, or (iii) reject a transaction;
- for any damages, losses or costs arising in connection with or due to (i) third-party banks’ or other financial institutions’ delays, errors, fees, costs or charges, (ii) a returned transaction due to currency conversion results in a lower amount compared to the original transaction, (iii) you not providing accurate and correct payment details, including the currency, (iv) you have not provided the necessary KYC information or only with delay, or if the KYC information you provided is not authentic, up-to-date, true or correct, (v) the applicable currency conversion rate being used by us when a currency conversion is executed, (vi) currency conversions relating to your card, (vii) you contacting us later than the deadline provided after you noticed an error in a transaction, (viii) a returned transaction, (ix) your failure to keep your account safe, (x) unauthorised transactions between your wallets held by us, (xi) you approving a card transaction that you do not know the exact amount of, (xii) your use of the account with TPPs;
- for any damages, losses or costs that may occur due to the fact that you have not informed us of any important change affecting you and your operations, including but not limited to change of directors, UBOs and authorised users;
- for any acts or any fees charged by third parties, such as other banks, for use of their facilities or services, or for the assessment or payment of any taxes, duties or other charges that arise from an underlying transaction; or
- for any fraudulent act conducted by any third party contacting you posing to be representing for example Intergiro, a well-known company or an acquaintance of a natural person related to you asking you to disclose your customer details such as password, logins etc or to initiate a transaction. Intergiro never requests that kind of information or action.
If you fail to comply with your obligations under the agreement, if any promise or warranty you made turns out to be untrue or if you use the account or our services in a manner which violates applicable law, you will be responsible for our damages, losses and other costs, including but not limited to legal fees.
We will not be liable for any breach or delay in the performance of our obligations under this agreement if such breach or delay is caused, directly or indirectly, by fire, flood, earthquake, elements of nature, wars (incl. cyberwar), civil or military disturbances, acts of terrorism, sabotage, strikes, riots, epidemic, pandemic or acts of God or any cause beyond the reasonable control of Intergiro (we will refer to such circumstances as a “force majeure event”). Should a force majeure event occur we will provide you with notice thereof and we will be excused from performance of the obligations being affected for as long as such force majeure event prevails.
If any of the provisions of the agreement is deemed invalid, unlawful or unenforceable, the remaining provisions of the agreement shall continue to be valid and binding on you and us.
You may not assign your rights or obligations under the agreement to a third party and you are the sole party to the agreement with us. You are liable until the account is terminated and any sums due under the agreement have been paid by you in full. We may assign our rights or obligations under the agreement to an Intergiro group company or to any third party without your prior consent.
We have the right to exercise any right or remedy we have under the agreement at any time, even if such exercise is delayed, or we have previously failed to exercise any right or remedy we are entitled to.
Swedish law applies
The agreement shall be governed by Swedish law without regard to conflict of law principles.
Any dispute, controversy or claim arising out of or in connection with this agreement, or the breach, termination or invalidity thereof, shall be finally settled by arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (the “SCC”).
The Rules for Expedited Arbitrations shall apply, unless the SCC in its discretion determines, taking into account the complexity of the case, the amount in dispute and other circumstances, that the Arbitration Rules shall apply. In the latter case, the SCC shall also decide whether the Arbitral Tribunal shall be composed of one or three arbitrators.
The seat of arbitration shall be Stockholm, Sweden and the language to be used in the arbitral proceedings shall be English.
Appendix 1: Payment and FX Timeline Page
Cut-off times for payouts (other than SEPA network)
Please note that the below table does not take into account any FX transaction to be made before the payout.
Cut-off times for FX transactions
Please note that the below table is only referring to the currency conversion. If the currency conversion is to be followed by a payout, you need to take into account firstly the FX transaction cut-off times and secondly the cut-off time for the payout.
Please be aware that when making FX transactions, the cut-off time of the currency with higher rank will be used. Let’s say you want to buy Australian Dollars (AUD) with UK Sterling (GBP). Australian Dollars (AUD) has a cut off of 1:00 pm CET, while UK Sterling (GBP) has a cut-off of 2:20 pm CET. Since AUD has a higher rank in this table, the cut-off for converting the same day will be 1:00 pm CET. Conversions must therefore be created before the cut-off time on the desired conversion date. If you miss the cut-off, the conversion would settle the next business day.